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|-Damage or Defective
Instructions For Assistance with Missing Parts, Damaged, or Defective Items:
Please email the following information:
- Your name and Order Number
- Zoomed IN pictures of the damage/defect so that we can see exactly what is needed
- Zoomed OUT pictures of the damage/defect so that we can see exactly where the damage or defect is located
- Pictures of the outside of the original packaging (box)
Your customer service representative will stay in touch with you until we’ve got you taken care of!
Please Note: If a damage is caused by a “Customer related” issue, meaning it was assembled incorrectly or suffered damage from misuse or neglect, then Savvy Shopper Direct will not be held liable for the replacement part/item. In the rare case of this determination, we will be more than happy in assisting you in purchasing the replacement piece.
We cannot replace or repair any merchandise if it does not accompany the original manufacturer's packing.
For more information on Damage/Defective Policies & Procedures, please visit our Store Policies Page