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FAQ's

Do you have a showroom where I can come see the furniture?
Yes! We have a 30,000 Sq. Ft showroom in Farmers Branch, TX with a large selection showcasing some of our hottest selling models.

Shop online or visit us during normal business hours:

FARMERS BRANCH, TX 
13592 N. Stemmons Fwy
Farmers Branch, TX 75234

Open 7 Days a Week!
Monday-Saturday 10:00-7:00
Sunday 12:00-5:00

I just placed my order, how do I schedule my delivery or pick-up?

A Savvy Discount Furniture staff member will contact you to schedule your pickup or delivery once they have verified an accurate estimate on the product(s) being able to leave our hands. If you place an order after 6:00pm Monday-Saturday or on a Sunday you will be contacted the very next business day. If you placed an order during normal business hours and you have requested delivery, you can expect a phone call from the Local Delivery Office within 48 hours of purchase! If you have any questions or concerns please don't hesitate in reaching out to us. We always want to help!

What is your return policy?
We offer a 48 Hour, Hassle-Free Return (minus a 15% restocking fee and any delivery and/or assembly charges if applicable) on most of our products. Special order items and mattresses are examples of products that cannot be returned. Please verify the policy on any items you are interested in before you finalize a purchase. If you would like to make a return, Contact Us to schedule an appointment to drop off your item(s) at our Distribution Center. The item(s) must be returned within 48 hours of being received and must be in like-new condition with no stains, odors, or damage and with the original manufacturer's packaging. For more information on our Return Policy, visit our Store Policies
 page.

Important Note: Please save the original manufacturer's packaging for 48 hours after receiving your product(s) in case you decide to return any items. For an item to be returned the original manufacturers packaging must be returned along with the product. We are unable to accept any returns without the manufacturer's original packaging. No exceptions will be made.

An appointment must be scheduled prior to returning any item(s). It is the customer’s responsibility to return the product back to our warehouse.  If you're unable to return the product yourself, we can schedule a pick-up for the return.  However, you will be responsible for the pick-up fee which will be the same amount as the delivery fee. 

Once I place my order, how will I receive it?
In-stock items may be scheduled for picked up (Monday-Saturday 9:00am to 6:00pm) once payment has cleared. For more information on our Local Delivery policy & rates, please visit our Delivery page.

Is there a charge for delivery or assembly?
Yes. All delivery & assembly fees must be paid in advance. Visit our Delivery page for rates and information.

How do I know if I’m within your Delivery Area?

Our regular delivery zones include areas surrounding Dallas/Ft Worth, Waco & Austin, TX. These delivery zones include cities within approximately a 60 mile radius from I-35 in Farmers Branch, Waco & Austin, TX. We can make exceptions and deliver outside of the listed zones if a customer is willing to pay a custom quoted delivery rate. Whether you’d like a delivery inside or outside of our regular delivery zone, feel free to contact us for a delivery quote! You can also check our delivery rates online by visiting our Delivery page.

What does it mean when is says assembly required?
Our products come to you straight from the manufacturer’s warehouse. They are all boxed and most are un-assembled. Assembly can mean anything from simply screwing on the hardware to complete assembly required. All of our items come with detailed instructions and the needed hardware and tools. In many cases you can find YouTube videos to help you along the way. Assembly assistance is always an option on anything we sell.

Do your products come with a warranty?
Savvy Discount Furniture offers a limited 90-Day Warranty with all of our items. If you have an issue caused by a manufacturers defect within the first 90 days after purchase, we will gladly work with the manufacturer to get you a replacement part. If defects are reported later than 48-hours after delivery/pick-up, or if it is found that the damage or defect was caused by customer neglect, misuse or improper assembly, the customer will be responsible for paying for the replacement piece(s) and picking-up or paying a re-delivery fee for any items that are being replaced. The warranty does not cover pieces that are damaged or broken due to customer neglect, misuse or improper assembly. For more information on the warranties we offer, visit our Warranty Page.

What if my item is damaged when I get it?
Call us right away! We always recommend opening the box to check for damage as soon as you receive your item(s) to ensure a smooth return process. We will work directly with the manufacturer to get the item(s) replaced immediately. Damaged or missing pieces must be reported to us within 48 hours of purchase. We will help guide you through the replacement process! For more information on our Damage & Defect Policies, please visit the Store Policies page. Don't forget to save your original manufacturers packaging for 48-hours after you receive your item(s), as it is required for returns or replacements.

What does it mean when an item is “Special Order Only”?
That means this particular item may not be stocked full-time in our warehouse. A waiting period of 2-6 weeks may be plausible. Once these items are ordered, they cannot be cancelled. All sales are final with special order items. For more information on Special Order Items, please visit our Special Order Items page.

How does your Price Match Guarantee work?
Savvy Discount Furniture promises to bring you the lowest prices on all of the items we have access to. If you find a company that is offering a verifiable lower price, we will gladly match that price! The process is a no hassle price match that makes it easy for you to shop confidently, knowing that you’re getting the best deal. So shop easy, and get what you need at the price you want. Please feel free to reach out to a Savvy Discount Furniture employee with any questions regarding our Price Match Guarantee. For more information you can visit our Price Match Guarantee Page.


Instructions For Assistance with Missing Parts, Damaged, or Defective Items:

Please email info@SavvyDiscountFurniture.com with the following information:

  • Your name and Order Number
  • Zoomed IN pictures of the damage/defect so that we can see exactly what is needed
  • Zoomed OUT pictures of the damage/defect so that we can see exactly where the damage or defect is located
  • Pictures of the outside of the original packaging (box)

Your customer service representative will stay in touch with you until we’ve got you taken care of.

Please Note: If a damage is caused by a “customer related” issue, meaning it was assembled incorrectly or suffered damage from misuse or neglect, then Savvy Discount Furniture will not be held liable for the replacement part/item. In the case of this determination we will be more than happy to assist you in purchasing the replacement piece.

We cannot replace or repair any merchandise if it is not accompanied by the original manufacturer's packaging.

For more information on Damage/Defective Policies & Procedures, please visit our Store Policies page.

Savvy Shopper Direct 3839 McKinney Avenue, Suite 155-2076, Dallas TX 75204 469-453-1411