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FAQ's

Do you have a showroom where I can come see the furniture?
To keep prices low, we sell online. We understand that ordering furniture online may be intimidating, which is why we offer our 48-Hour, Hassle-Free Return Policy!  We do have a small selection of our most popular items available to view in our distribution center located in Grand Prairie, TX! Stop by and visit us during normal business hours:

GRAND PRAIRIE, TX 
2003 108th St. Suite #302
Grand Prairie, TX 75050
Open 7 Days a Week!
Monday-Saturday 9:00-6:00
Sunday 11:00-5:00

 

I just placed my order, how do I schedule my delivery or pick-up?
A Savvy Discount Furniture staff member will contact you to schedule your pick-up or delivery (whichever you prefer). If requesting delivery, we will get your current delivery address if it differs from your provided billing address.  If you place an order after 6:00pm Monday-Saturday or on a Sunday you will be contacted the very next business day.  If you placed an within the Dallas/Ft. Worth, TX or Memphis, TN Marketplaces, and you will be requesting delivery, you can expect a phone call from the Local Delivery Office within 48 hours of purchase! For questions or concerns, please don't hesitate in reaching out to us, we're always here to help!

What is your return policy?
We offer a 48 Hour, Hassle-Free Return (minus a 15% re-stocking fee and any delivery and/or assembly charges if applicable) on all of our products!  If you have a return, contact us to schedule an appointment to drop off your item(s) at our Distribution Center. ("Special Order" items do not qualify for our return policy, all sales are final).  The item must be returned within 48 hours and be in like-new condition with no stains, odors, or damage and with the original manufacturer's packaging. For more information on our Return Policy, visit our Store Policies
Page.

Important Note:  Please save the manufacturer's packaging for 48 hours after your delivery in case you decide to return an item(s).  If an item is returned the original packaging must be returned along with the product.  We are unable to accept returns without the manufacturer's original packaging.  No exceptions will be made.

An appointment must be scheduled prior to returning and item(s)It is the customer’s responsibility to return the product back to our warehouse.  If you're unable to return the product yourself; are within the Dallas/Ft. Worth, TX or Memphis, TN Marketplaces, we can schedule a pick-up for the return.  However, you will be responsible for the pick-up fee which will be the same amount as the delivery fee. 

Once I place my order, how will I receive it?
In-stock items may be picked up (Monday-Saturday 9:00am to 6:00pm) if the payment has cleared. You may also contact for delivery quote! You can also visit our Local Delivery Page for delivery information and rates! In-stock items for the Memphis, TN Marketplace typically leaves the Grand Prairie Distribution Center within 24 hours of purchase and are typically delivered or scheduled for delivery or pick-up within 48 hours! Scheduling of Memphis, TN deliveries are handled by the Local Delivery Office. For more information on Memphis, TN Local Deliveries, visit our Local Delivery
Page!

Is there a charge for delivery or assembly?
YES!  It is the customer’s responsibility to pay for any delivery or assembly fees to the driver at the time of delivery.  Visit our Local Delivery
Page for rates and information!

How do I know if I’m within your Delivery Area?
We currently deliver locally to the Dallas/Ft Worth, TX & Memphis, TN Marketplaces.  Feel free to contact us for a delivery quote or to see if you're within our delivery range!

What does it mean when is says assembly required?
Our items come to you straight from the manufacturer’s warehouse. They are all boxed and most are unassembled. Assembly can mean anything from simply screwing on the hardware, to complete assembly required. All of our items come with detailed instructions, the needed hardware and tools. Also, there are several YouTube videos to help you along the way! For our Dallas/Ft. Worth customers, Assembly Assistance is always an option! For more information and rates, visit our DFW Assembly Assistance
Page!

Do your products come with a warranty?
Savvy Discount Furniture offers a limited 90-Day Warranty with all of our items!  If you have an issue caused by a manufacturers defect within the first 90 days after purchase, we will gladly work with the manufacturer to get you a replacement part!  If defects are reported later than 48-hours after delivery or pick-up OR if it is found that the damage or defect was caused by customer neglect, misuse or improper assembly, the customer will be responsible for paying for the replacement piece and picking-up or paying a re-delivery fee for item that is being replaced. The warranty does not cover pieces that are damaged or broken due to customer neglect, misuse or improper assembly. For more information on the warranties we offer, visit our Warranty Page!

What if my item is damaged when I get it?
Call us right away!  We always recommend opening the box to check for damage as soon as you receive your item(s) to ensure a smooth return process.  We will then work directly with the manufacturer in replacing the item immediately.  Damaged or missing pieces must be reported to us within 48 hours of purchase. We will help guide you along the replacement process! For more information on our Damage & Defect Policies, please visit the Store Policies Page! Don't forget to save your original packaging for 48-Hours after you receive your items, they are required for replacements!

What does it mean when an item is “Special Order Only”?
That means this particular item may not be stocked full-time in our warehouse.  A waiting period of 2-6 weeks may be plausible.  Once these items are ordered, they cannot be cancelled.  All sales are final with special order items. For more information on Special Order Items, Please visit our Special Order Items Page! 

If I pay for assembly and want the delivery service to take the trash (boxes, plastic wrap etc.) while they're there, will they do that? Does it cost extra?
They will take any of the wrapping/packaging with them if you request them to do so! However, be advised that returns or exchanges cannot be done if the original packaging is not present, making that sale final.

How does your Local Price Match Guarantee work?
Savvy Discount Furniture promises to bring you the lowest prices on all of the items we have access to! If you find a local company that is offering a verifiable lower price, we will gladly match that price! The process is a no hassle price match that makes it easy for you to shop confidently, knowing that you’re getting the best deal in town! So shop easy, and get what you need at the price you want! Please feel free in reaching out to a Savvy Discount Furniture employee with any questions regarding our Local Price Match Guarantee, you can visit our Local Price Match Guarantee Page!

Savvy Shopper Direct 3839 McKinney Avenue, Suite 155-2076, Dallas TX 75204 469-453-1411